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  • What types of promotional products can you create?
    With the power of 3D printing, if you think it, we can make it! We are much more than printing a logo on something. We focus on outside of the box thinking to keep your brand front of mind for your customers. Past products we've created include USB drives, NFC tokens, tradeshow displays, 3D keychains, figurines, ornaments, laser pointers and more!
  • What quality should I expect?
    As custom products are 3D printed, you may or may not notice slight layer lines or slight tolerance variations on your items. This is a natural occurrence in 3D printing. Rest assured each item is hand inspected and passed by a Quality Assurance team member to ensure the best quality our 3D printing can offer. For any questions on quality email us at epicpromotionals@gmail.com.
  • Where are my items manufactured?
    All items are proudly manufactured & assembled in Buffalo, NY USA, though components can be sourced nationally or internationally.
  • What is the minimum order quantity?
    Though we do not have a minimum order quantity, the price decreases as quantity ordered increases. Contact our team for specific information based on your needs.
  • How long does it take to receive my order?
    The design and production time for custom orders depends on the complexity of the request and quantity. Our team will provide you with an estimated timeline during the order confirmation process.
  • Do you offer rush/expedited orders?
    Yes, we offer rush shipping options for those who need their orders expedited. Additional fees apply, and availability depends on the product and customization requirements. Please let an EPIC team member know prior to ordering.
  • Can I track my order?
    Yes, you can track your order by using the tracking number supplied in your email. Order tracking information will be provided once your order has been processed and shipped.
  • What payment methods do you accept?
    We accept payment by credit/debit card, check, and ACH. Credit terms can be set up upon request for larger or more frequent orders. Details will be provided by a team member.
  • How do I place an order?
    To get started and schedule a call with a creative team member, visit: A team member will contact you to begin creating your custom trophies, awards, giveaway items, and more!
  • Will my logo be on it?
    Absolutely! All of our products offered are custom made which can include a logo, vector art, or specific branding. Upload any images or resources when submitting a quote form or email us with any questions pertaining to customization.
  • What is your Privacy Policy?
    Privacy Policy Innosek, LLC ("Epic Promotionals") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share your personal information when you use our website or make a purchase from us. Information We Collect: Personal Information: When you visit our website, we may collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. Order Information: When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. How We Use Your Information: We use the information we collect to: Process and fulfill your orders. Communicate with you. Screen our orders for potential risk or fraud. Provide you with information or advertising relating to our products or services. Sharing Your Personal Information: We may share your personal information with third parties to help us use your personal information, as described above. For example, we use Wix to power our online store—you can read more about how Wix uses your personal information here: Wix Privacy Policy. Your Rights: If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Changes to This Privacy Policy: We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Contact Us: For more information about our privacy practices, if you have questions, or would like to make a complaint, please contact us by email at epicpromotionals@gmail.com.
  • What is your Shipping Policy?
    Shipping Policy This Shipping Policy explains the shipping process, delivery times, and the responsibilities of both the customer and Innosek, LLC ("Epic Promotionals"). Order Processing: All orders are processed within the time given by an EPIC team member. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Shipping Rates: Shipping charges for your order will be invoiced following shipping if a shipping account number is not provided. Shipment Confirmation & Order Tracking: You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours. Customer's Responsibility for Shipment: Once your order has been shipped from our facility, the responsibility for the shipment is transferred to you, the customer. This includes, but is not limited to: Ensuring someone is available to receive the package. Providing accurate shipping information at the time of purchase. Handling any customs duties or taxes that may be applicable. Lost or Stolen Packages: Innosek, LLC ("EPIC Promotionals") is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. International Shipping: If you are ordering from outside the United States, please be aware that your order may be subject to additional customs duties, taxes, or fees imposed by the destination country. Innosek, LLC is not responsible for any of these additional charges. Changes to This Shipping Policy: We may update our Shipping Policy from time to time. Any changes will be posted on this page. Contact Us: If you have any questions about our Shipping Policy, please contact us at epicpromotionals@gmail.com.
  • What is your Return Policy?
    Due to the customization of each item, we do not offer returns. However, your happiness is extremely important to us so please let us know of any dissatisfactions and we will work to make it right.
  • What is your Cookies Policy?
    Cookies Policy This Cookies Policy explains how Innosek, LLC ("EPIC Promotionals") ("we," "us," or "our") uses cookies and similar technologies on our website, powered by Wix. What Are Cookies: Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the site or a third party to recognize you and make your next visit easier and more useful to you. How We Use Cookies: When you use and access our website, we may place a number of cookies files in your web browser. We use cookies for the following purposes: To enable certain functions of the website. To provide analytics. To store your preferences. Types of Cookies We Use: Essential Cookies: These cookies are essential for you to browse the website and use its features. Analytics Cookies: These cookies help us understand how our visitors interact with the website, providing information about areas visited, time spent on the site, and any issues encountered. Preference Cookies: These cookies allow the website to remember choices you make and provide enhanced, more personal features. Your Choices Regarding Cookies: If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer. Changes to This Cookies Policy: We may update our Cookies Policy from time to time. Any changes will be posted on this page. Contact Us: If you have any questions about our Cookies Policy, please contact us at epicpromotionals@gmail.com. Wix's Use of Cookies: Please be aware that Wix, as the platform hosting our website, may also use cookies. You can review Wix's Cookie Policy here.
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