Question 1

Where are my items manufactured?

Accepted Answer

All items are proudly manufactured & assembled in Buffalo, NY USA, though components can be sourced nationally or internationally.

Question 2

What types of promotional products can you create?

Accepted Answer

With the power of 3D printing, if you think it, we can make it! We are much more than printing a logo on something. We focus on outside of the box thinking to keep your brand front of mind for your customers. Past products we've created include USB drives, NFC tokens, tradeshow displays, 3D keychains, figurines, ornaments, laser pointers and more!

Question 3

Will my logo be on it?

Accepted Answer

Absolutely! All of our products offered are custom made which can include a logo, vector art, or specific branding. Upload any images or resources when submitting a quote form or email us with any questions pertaining to customization.

Question 4

How do I place an order?

Accepted Answer

To get started and schedule a call with a creative team member, visit:

A team member will contact you to begin creating your custom trophies, awards, giveaway items, and more!

Question 5

What is the minimum order quantity?

Accepted Answer

Though we do not have a minimum order quantity, the price decreases as quantity ordered increases. Contact our team for specific information based on your needs.

Question 6

What payment methods do you accept?

Accepted Answer

We accept payment by credit/debit card, check, and ACH. Credit terms can be set up upon request for larger or more frequent orders. Details will be provided by a team member.

Question 7

How long does it take to receive my order?

Accepted Answer

The design and production time for custom orders depends on the complexity of the request and quantity. Our team will provide you with an estimated timeline during the order confirmation process.

Question 8

Do you offer rush/expedited orders?

Accepted Answer

Yes, we offer rush shipping options for those who need their orders expedited. Additional fees apply, and availability depends on the product and customization requirements. Please let an EPIC team member know prior to ordering.

Question 9

Can I track my order?

Accepted Answer

Yes, you can track your order by using the tracking number supplied in your email. Order tracking information will be provided once your order has been processed and shipped.

Question 10

What quality should I expect?

Accepted Answer

As custom products are 3D printed, you may or may not notice slight layer lines or slight tolerance variations on your items. This is a natural occurrence in 3D printing. Rest assured each item is hand inspected and passed by a Quality Assurance team member to ensure the best quality our 3D printing can offer. For any questions on quality email us at epicpromotionals@gmail.com.

Frequently asked questions